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International Orders: if your order will be shipped internationally, MD Smoke is not responsible for your country's import rules, Taxes, fees, or any other regulations related to the country where the order will be shipped to. If your order is being held at your countries customs, It the buyer responsibility to follow up and clear his/her item. 

If you have issues with a product PLEASE contact us. We are here to help you. There is possibly a few simple fixes we can suggest you try before deciding the part defective. If the part is defective we will replace it per the terms below:

If you order the wrong items we will exchange UN-USED/UN-OPENED items for the correct item. You pay for the additional shipping charges.

 If we sent you the wrong item(s) we will send you the correct item(s) at our cost and also pay to return the incorrect item(s).

   

Items covered by our 30 day replacement warranty:

 Standard e-Cigarette batteries, standard battery chargers, cigarette lighter cords, universal USB chargers, cigarette lighter to USB power adapters and PCC Cases.  If you accidentally damaged your e-Cigarette by dropping it or other miss-use the warranty will be void.
Atomizers are consumable items and have only 7 days warranty on them.
Cartomizers are not returnable. 

Your defected item will have to be returned before we ship the replacement. We will NOT send any replacement parts until you have returned the exchange item to us. There are No exceptions unless we mistakenly sent you the wrong item(s). We are sorry but we have sent replacement parts to many people and never received the defective items back.  If the item returned is not defective then we will not refund the replacement cost or shipping charge.

 All replacement parts will be sent by USPS First Class mail with delivery confirmation. If you need the item any faster than that you will need to pay for the additional shipping costs.

 INTERNATIONAL ORDERS:  You MUST return the faulty items to us before we will send any replacement parts. Replacements will be sent by USPS First Class International Mail.

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